![]() ![]() This happens more commonly than you might think. Is the USB cable/port working? – You should never rule out that your USB sync cable or USB port has pooped out on you. This is typically a problem with some third-party security software that you may have to contact support for that specific software to resolve.Īre there more accessories plugged in? – Try unplugging other USB accessories from your computer, and using a direct USB port instead of a USB hub. Is security software blocking USB port access? – You may want to look into whether or not security software installed on your computer is keeping your device from being able to communicate with it through the USB port. If you do not, then you will be denied access to syncing the device on that computer until the Lockdown folder is reset. You must trust both to make sure a safe connection is established. Have you trusted your computer/device? – Each time you connect a new iOS device to your computer, both your computer and iOS device will ask to be trusted. Is your iOS device turned on? – Make sure it’s turned on while it’s plugged in to your computer and this will open up a connection between your device and your computer. You can check for software updates in Windows from Windows Update. ![]() Is your computer up to date? – If you have an outdated version Windows, then you could be lacking critical drivers that make it possible for your iOS devices to communicate with your computer via iTunes. ![]() Try downloading the latest version of iTunes or 3uTools to make sure you’re up to date. Is iTunes up to date? – If you have an outdated version, then it may not be new enough to communicate with your iOS device. Troubleshooting an unrecognized device on PC In this piece, we’ll go over what to do if iTunes or 3uTools doesn’t seem to recognize your iOS device when you plug it in to your computer so that if and when it happens to you, you’ll be prepared to tackle the situation.įortunately, there are some easy troubleshooting steps you can take to find out why your iOS device isn’t being recognized by iTunes and 3uTools, and we’ll be going over them with you below. If you ever sync your iPhone, iPod touch, or iPad with iTunes, then more than likely you’ve experienced hiccups at some point in time where iTunes and 3uTools have been unable to find or recognize your device. ![]()
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